Giving the Admin's Report

One of my favorite times during the Gold Star Referral Club meeting is when Eddie stands up and gives the Admin Report. He is always prepared, fun and everyone loves him.

The Admin is the person who makes notes on attendance and gathers the slips after the meeting in order to enter them into the back office of the Gold Star site within 24 hours. Most Admins will also schedule the 10 minute speakers. 

Watch this quick 33 second video of Eddie. 

We're here for you when you have any questions about Gold Star!

Todd and Beth  

918-933-4864 

5 Engaging Ways To Stay Connected to Past Clients

I once heard Joe Stumpf of "By Referral Only" fame say, “The system is the solution.”  

Building your business by referrals is both a philosophy and a mindset and it takes a system to make it all happen. By creating a system to keep in touch with and to stay connected to your past and current clients, your connections and your fans you can consistently reap referrals. 

Your past customers may have known, liked and trusted you at one time, but will they remember you? Will they refer you to their friends a month or year from now?

How are you staying visible? What are some engaging ways to stay in touch?. Newsletters are great, but what else can you do?

Consider all the ways you can stay connected with your contacts. Be creative. Then, create a systematic plan so you can consistently stay in front of your connections and fans. A plan might include Facebook time from 3:00 to 4:00 pm every day, blogging on Monday and Wednesday or shooting a short video every Friday morning. You might set a deadline for yourself to get a newsletter out by the 20th or to write an article for a neighborhood newspaper once a month.

If you're anything like me, if I don't plan it and put it in my smart phone to remind me, the chances of it happening are pretty slim. So, make some decisions, talk it over with your team, write your plan down, schedule it and make it a priority to get started this week.

Here are 5 engaging ways to stay connected:

Use permission-based emails that give value and education. Link to some interesting blogs and articles. Send Newsletters that contain news and humor. I like to use ConstantContact for my email campaigns. It's simple and easy to manage with an unsubscribe feature.

Blog for your audience. Entertain your connections with enticing content. Share valuable information that is closely related to what you sell. Educate people so that they continue to know, like and trust you enough to do more business with you and to refer you to their friends. I like Google's Blogger best. That's just my preference. When I finish with a blog, it seamlessly blasts it out on Google+. Then my husband, Todd, sends it out to our other social media sites. If you need help with content join Copyblogger.com. 

Video and YouTube are excellent ways to demonstrate what you do. Post your short videos on social media websites along with your blog. When I create a video, I just use my smart phone, which is set up on a stand in front of me. I make sure that the background is fairly neutral and that the light source is behind the camera and not me. It's fast and easy to upload it to YouTube. I don't personally care for videos shot from a laptop camera. It can have a fish-bowl look and nobody wants to look like a fish. 

Create a Facebook Group. Like-minded friends and customers can grow into a community with common interests. Post a weekly topic and encourage comments. Connect to your blog and company videos. Encourage discussions. This one only takes minutes to set up and you'll be amazed at how close you get to the people who join your group.

 Events can be fun and are a great way to stay connected. Invite your past clients, current connections and friends to at least one event a year. For example, you could invite them to  join you at a sporting event, charitable fundraiser or a seminar. Consider having a party to watch a great TV show or an event like the Oscars. Better yet, once a year have a family day at the Zoo, rent a bowling alley or have a business networking event.

Keep in touch and stay connected.

You are only as limited as your imagination.

Is your 2014 ticking away?

2014 is ticking away, like a timer, counting down the year. 

Where does the time go? 

Did you think you were going to get a faster start this year? That your business would be doing better?

What should you do? I've found that one of the best ways to increase business is to get off your duff and get out of the office.

Many times, we get stuck in the paperwork of business and forget about the "people work" of  business. It takes work to create profitable relationships, business advocates and referral sources. There is a lot you can do to increase your business this year that doesn't include a computer, new software or another email campaign.

Consider building new relationships by attending a networking function for some good old belly-to-belly, eyeball to eyeball networking. Get out there and meet people that you've been "liking" on LinkedIn and Facebook. Attend your a local chamber event and reacquaint yourself with old allies. Solidify a new friendship that you started on Facebook with a handshake and a hot cup of coffee at Starbucks. Seek ways to add value to old relationships that have gotten stale with neglect.

The next time that you get an invitation to attend a business networking lunch, accept it and attend it. No matter what business you're in, it's still a "people" business. 

Step out there. Before you know it, Spring will have sprung and your smart phone will be full of new referrals, prospects and clients.

3 Reasons Why Recession Survivors Will Succeed.

Over the last few years, we have seen small businesses survive and beat the odds. We started our very first Gold Star Referral Club in 2007, the same year that the economy took a nosedive and the Great Recession began to cripple businesses across the U.S.

The rebound has been bumpy. YET, each year since 2007, Gold Star has added more business people and opened more clubs across America, thanks to hard-working, committed members and determined business owners like you.

Some survived and beat the odds, some didn't.

This is the year, in 2014, that I believe you will see small businesses leap forward and here's why:

1. As a recession survivor you are TOUGH! You made it! You tightened your belt, re-aligned your goals and worked your tail off. Starting a business is rough, but maintaining growth is sometimes a miracle. You may have maxed out credit cards, narrowed your home meals down to macaroni and cheese and borrowed from relatives, but you made it through the gauntlet. Nothing will stop you now. You were tested by fire and are stronger than ever.

2. You're smarter than ever! You've learn to hire and fire based on your company structure, budget and purpose. You company is lean and mean, ready to work and determined. You didn't go through the hard years to fail now. Smart thinking got you here and it will take you forward to bigger and better things as you remember the hard lessons learned.

3. Passion carried you through the challenges. Your "why" is bigger than ever!  Your passion for what you do and how it serves others will ignite into a higher flame when fanned with the new year's growing economy. Rekindle the reason why you're passionate. Passionate business people create extraordinary results. 

I look forward to hearing and reading about your amazing accomplishments in 2014. Join our Facebook group at:  Facebook.com/groups/GoldStarClubs Be part of an awesome community of seasoned business networkers and contribute to the discussions. You don't have to be a Gold Star member to join our Facebook group, only a fan.

Why resolutions don't work.

You can only aim at one.

It's only January 2nd and already we see our New Year resolutions slipping into the ditch. Why?

As we look at the previous year in retrospect, it's easy to see that with a few changes, the new year can be better. With that in mind, we love to set New Year resolutions and goals. 

A resolution is defined as a firm resolve to do or not to do something.  It's a decision, with a goal in mind. Resolutions by themselves are not goals. A resolution is like a car without a steering wheel, destined to go off the road within minutes of starting. In order to succeed, every resolution needs a strong goal.

It's only January 2nd, all is not lost. I would like to propose that you can succeed with your New Year's resolution this year with this simple 2 step plan.

1.) Only make one resolution. Never underestimate the power of one. One focus, one goal, one target.  Gary Keller, author of The One Thing says:

To-do lists tend to be long; success lists are short. One pulls you in all directions; the other aims you in a specific direction. One is disorganized and the other is an organized directive. 

If you want to succeed at your New Year's resolution this year just make one and clearly define what the goal is behind the decision. In the game of billiards the players can only strike one ball at a time,  A good strategy is that the one ball will hit other balls causing them to go into pockets, but the secret is still to focus on the direction of the one ball. The goal is to win the game.

What is the one direction that will make a difference, in your life, your work or your family? Perhaps, that is the one resolution that you should set this year. The goal is the result of that decision.

2.) Strike with a plan. Once you have decided what your one resolution is, you can power-up and strike. Thoughtful implementation of a plan will give you control and direction toward your goal. 

Again, going back to the game of billiards, you will never win if you hit the cue ball willy-nilly without a plan. It takes well calculated execution to use one ball as a catalyst, placing the other balls at strategic points for a win. 

When you decide on the one resolution that will be your catalyst for great change in your life, you MUST calculate the direction, the risk and the sacrifices that must be made in order to succeed. Then take steps each day toward that goal. The simpler the plan, the better.

Strangely enough, I have found that the success of implementing a great strategy nearly brings as much joy and positive posture as actually achieving the goal.  Of course, we know that success is in the journey. So start today and I wish you much success.

_________________________________________

May I encourage you to consider Gold Star Referral Clubs as the catalyst that could make 2014 a success for you? Visit us at www.GoldStarClubs.com. 

The Law of Influence and Business Networking

The Law of Influence

Written by Beth Davis, adapted from The Go-Giver, co-authored by Bob Burg and John David Mann.

In the book, The Go-Giver, we’re introduced to the 5 Laws of Stratospheric Success. These laws are part of the culture of Gold Star Referral Clubs and many other business networking groups. 

Todd & Beth Davis with Bob Burg

Today, let’s look at: “The Law of Influence.” 

Your influence is determined by how abundantly you place other people’s interests first. Influence is what you use daily to move a person to a desired action. It could be as simple as getting your kids to eat breakfast or as complicated as moving a corporate executive to sign an agreement.

Mastering the skill of influencing others is how great leaders and highly profitable salespeople conduct their business. It is how a husband gets a wife, a restaurant gets fans and how politicians get elected.

Please don’t miss understand, when we say, “place other people’s interests first,” we’re not suggesting that you should be a martyr or in any way self-sacrificial. Not at all. We’re suggesting that the fastest way to engender the “know, like and trust” factors in any relationship is to shift your focus from an “I” focus to an “other” focus. 

Bob Burg, in his book Adversaries into Allies, says:

Most people don’t commit to things; they commit to people. And they typically commit to people who they believe care about them.

How can we apply this within your business networking group?

We shift our “I” focus to an “other” focus. A business networker with an “other” focus may be seen:

• Volunteering for leadership positions to help your group, even when it is not your top desire.
• Arriving early to help with the set-up and greeting, even when it means you have to get up earlier.
• Listening carefully while others speak, even when you’d rather be eating.
• Inviting guests and clients to attend the meeting, even when you don’t think you have the time.
• Being loyal to use a referral partner or group member, even when you know someone else who could do it.
• Communicating with tact and empathy, even when you don’t agree with someone.
• Going out of your way to give referrals, even though you haven’t gotten any recently.

Influence is not about manipulating people. It’s about caring. Whether it’s a co-worker, a client or a referral partner, they need to know you care.

BE A GO-GIVER!

You Are Standing in the Middle of a Referral

                                       Look around. What do you see?

Most people don’t realize that they are always standing in the middle of a referral. Look around you. Do you see carpeting that needs to be cleaned? A frustrated mother who needs a bigger house? A company that needs a new accountant, a window that needs to be replaced, or new friend who needs a banker?

The key to giving good referrals is to be aware of your surroundings. Listen for a need or a problem that someone may have. You become a resource for them. You can refer someone that you know, like and trust to help resolve the problem or situation.

Here is a good example of how easy it is to give referrals.

While walking the dog, my husband Todd stopped to visit with the neighbor and asked what lawn service he was using. Doug went on to say that he hired a company because he was having a lot of neck and back pain. He said that the doctor said it was arthritis and to “get used to the pain”.

Immediately, Todd pulled out his phone and gave Doug Dr. Jolley’s phone number. Luke Jolley is in one of our clubs in Tulsa and he is our personal Chiropractor. After hearing how much we love going Dr. Jolley, Doug promised to call him.

Knowing Todd, he will follow up with Doug in a few days to see if he made that appointment.

Here are some suggestions on how to give good referrals:

§  Always have the business cards of the members of your group readily available.

§  Program your phone with the telephone numbers of all your members.

§  Keep your club members cards and brochures visible at your place of business.

§  Be the “resource person” for all your friends, family, connections and business associates.

§  Invite your customers to call you for a recommendation before they go to the Yellow Pages.

§  Try to personally use your club member’s services and products as often as you can.

§  Don’t hesitate to tell success stories about another member’s business.

§  Invite a visitor to attend your referral group to personally meet a member.

§  Arrange to have lunch with a potential client and a club member.

§  Ask them, “Would it be okay if I had his office call you to explain what they do?”

§  Get the customer’s business card and get permission for the member to call. Say, “I’ll have him call you, would that be okay?”

§  Invite your customer to go through your business cards while they wait.

§  Send a thank you card to your customer and include names and numbers of some other businesses that may help them with the next step or with a future need.

§  Connect online with your clients and recommend connections to members in your referral group.

4 Powerful Ways to Open a Presentation

How do you begin your presentations?

We have all been there before. It's 60 seconds before you begin and suddenly your mind goes blank. What should you say? How do you open? 

Let's be honest, we've all struggled with this at one time or another. Here are a few tips on how to open up your presentation or speech.

1. Tell a story. When opening with a story, give them a shocking statement right off the bat, such as: "I ran into the wall yesterday." or "I hate jumping out of airplanes." Then quickly tell a story that will lead into your topic.
2. Give a quote. A quote lets you borrow someone else's credibility. A funny quote is even better. It makes you an instant hit.
3. Ask an interesting or fun question, like: "How many of you put the toilet paper on backwards?" or "Are you a cat person or a dog person?" or "Raise your hand, have you ever played a game on your phone while in a meeting?"
4. Shock them with facts or statistics. "Over 50% of the people in this room cheat on their taxes." or "All states have dumb laws. In Iowa, it's against the law for a man with a mustache to kiss a woman in public."

Have some fun and lighten up. Tell a good story about something stupid you did and people will relate. Shock them or make them laugh. Step outside of your comfort zone and give some of these ideas a try.

These ideas will even work when giving a 60 second presentation like we do at Gold Star Referral Clubs. Grab their attention and don't let go.

Legal Dangers of Social Networking

Take care when networking online.

It isn't often that I just cut & paste an article into my blog, but this warning from Legal Shield could save you and your business from making mistakes when networking online.

Read on about.....

Legal Dangers of Social Networking

Facebook, Twitter, blogs, message boards and other social media websites and apps are great tools to help you connect with friends and family. Businesses and professionals also use social networking to connect with customers and coworkers. Many social media users are unaware that the information they post online and the digital trail they leave behind can be used against them in court. The following information will help you understand the legal risks involved in social networking.

1. Attorney-Client Confidentiality – Attorney-client confidentiality protects all communications between you and your attorney. This means the information you communicate directly to your attorney cannot be used against you in court. A breach of attorney-client privilege can seriously harm your case. Talking about your legal matter online is a serious breach of confidentiality.Do not discuss the details of your case with anyone other than your attorney.
   
   
2. Anonymity – Posting comments to online forums, news outlets or blogs can give you the impression of anonymity. There is no anonymity online; everything can be traced back to its source. Before posting anything online consider the very real possibility that it will be traced back to you. 
   
   
3. Children – Child predators use social networking sites to find victims. Talk to your children about online safety. In addition, online bullying has grown rapidly in recent years. It is important to talk to children about how to handle being bullied, as well as the importance of reporting and not participating in the bullying of other children. 
   
   
4. Family Law – Facebook profiles and Twitter posts are being introduced as evidence more and more frequently in divorce and child custody cases. No matter what your intention when posting something online, consider how it could come back to haunt you. The best advice is to take a break from Facebook or other social media during a divorce or custody dispute.
   
   
5. Criminal Law - In addition to divorce court, the digital trail created through social networking is becoming increasingly common in criminal cases. Discussing illegal activity, even in jest, could land you in hot water. 
   
   
6. Human Resources – Employers are increasingly turning to social media to learn more about applicants. Applicants should be aware that their profiles and posts could be used for this purpose. Employers must be careful not to unlawfully discriminate based on age, gender, race, religious beliefs or sexual orientation. Employees who disparage their employers or coworkers online could even lose their job.
   
   
7. Identity Theft – Thieves and scammers often use social networking sites to gather personal information on victims. You may think it is perfectly harmless to discuss your birthday or post the address of your new home on Facebook or Twitter, but that type of personal information can be used against you. Think carefully about the information you post online.

This post was taken from Legal Services website. You can read more at:

 https://sites.legalshield.com/cp/newsletter/issue10_v2.html#Story1

Find out why Gold Star Referral Clubs work at www.welcometogoldstar.com.

Grow your business with Gold Star.

10 Irrefutable Laws of Referral Building

Listed below are some of the fundamental truths about referral building. 

These laws, without question, outline absolute truths about referral relationships.

1.  If they don't like you, they won't refer to you, even if your price or quality is better.

2.  Without a follow-up note or a meeting, most new referral sources will forget about you in less than 10 days.

3.  In order for your referral network to consistently refer to you, they need a crystal-clear understanding of what you do and the problems that you solve.

4.  Technology will never replace face-to-face relationships and personal chemistry.

5.   A lead is not a referral. A referral is when you connect someone you know, like and trust to someone you care about who has a need. A lead is barely more than a cold call.  

6.  A few quality referrals are better than a larger quantity of leads.

7.  Referral sources are based on relationship building, not networking.

8.  Many people that you may consider referral sources are actually just social contacts, networking buddies and good-time charlies, who have rarely, if ever, sent you a referral.

9.  Lack of visibility is the top reason why referral relationships falter. If they never hear from you or see you, even if they know, like and trust you, they will forget about you.   

10.  You should be able to close a well-endorsed quality referral 85% of the time.

Winning with Mastery

There is an old country axiom which states, "Success in life comes not from holding a good hand, but in playing a poor hand well."

You were born to succeed, not fail. By mastering your talents and skills you can not only win at what you do, but new doors of opportunity will open to you. 

I have seen individuals with mediocre abilities manage to attract amazing results by mastering what they do. From their business to their personal lives. 

Skill, like muscle grows through exercise. We can practice being the best we can be and extend our skills even more by hanging out with people who challenge us to be excellent so that we can become better each day. 

"I'm a great believer in luck, and I find the harder I work, the more I have of it." - Thomas Jefferson. 

As the CEO & Founder of Gold Star Referral Clubs, I find that I have never learned enough about referral marketing. I want to stay on top of the game. I try to set the stage for success with the business people in Gold Star. I want them to excel at giving and receiving referrals in an environment that allows their hard work and talents to shine. I find that when we're challenged to be become better, we do.

Complacency is a thief that steals our business and tries to make us fail. Gold Star gives us a great system to help us all become better business people. It is a quality environment that brings us more business AND makes us sharpen our business skills.

"Quality is about love; it's a passionate obsession with perfection. It is the result of good intentions, uncompromising standards, sincere effort, intelligent design, attention to detail and skillful execution. Quality is the calling card of greatness." - Gary Ryan Blair, author of Everything Counts.

Winning With Referrals

15 REASONS WHY REFERRALS ARE BEST

 15 reasons why referral marketing should be an essential part of your customer acquisition plan.

1.       Customers that are referred to you come with an assumption of trust. They trust you because someone else did.

2.       Referred clients are easier to bond with and to close.

3.       Referred customers are more tolerant and balanced in their expectations.

4.       A friend of a friend factor creates instant likeability.

5.       Referral sales generate a higher commission average with less negotiation on price.

6.       A referred client or patient finds it easy to refer you to friends with similar needs.

7.       Referred clients are less likely to comparison shop.

8.       Referred customers have more loyalty.

9.       Referred customers are likely to use your product more extensively due to faith in your company.

10.   Referred customers are found to be better informed.

11.   Referred customers are more likely to be a better match for your service or product.

12.   The relationship with a referred client is instantly deeper than a non-referred one.

13.   Referred customers, clients or patients are more likely to share their experience with others.

14.   Referred customers find satisfaction in the fact that someone cared enough about them to refer them to a good company.

15.   Referred customers enjoy being part of your success.

And last but not least, neither you nor the customers enjoy cold calls.

Winning By Giving

You don't win a game all at once. It's play by play, built upon weeks and even years of practice. You have to give from your heart like there's no tomorrow. 

Winning in the game of business involves giving from your heart.  Giving to your craft and giving to others. The Go – Giver by Bob Burg and John David Mann, tells it all in a parable that is not so much about business but about a way of life. 

“Most people just laugh when they hear that the secret to success is giving… Then again, most people are nowhere near as successful as they wish they were.”

Here are The Go-Giver Five Laws of Stratospheric Success

1. The Law of Value: “Your true worth is determined by how much more you give in value than you take in payment” 

“You give, give, and give. Why? Because you love to. It’s not a strategy, it’s a way of life.”

“All the great fortunes in the world have been created by men and women who had a greater passion for what they were giving – their product, service or idea – than for what they were getting.”

2. The Law of Compensation: “Your income is determined by how many people you serve and how well you serve then.”

“You get to determine you’re your level of compensation – it’s under your control. If you want more success, find a way to serve more people. It’s that simple. It also means there are no limitation on what you can earn, because you can always find more people to serve.”

3. The Law of Influence: “Your Influence is determined by how abundantly you place other people’s interests first.”

“You need to develop your army of personal walking ambassadors… a network of people who know you, like you and trust you… People who are personally invested in seeing you succeed.”

“Stop keeping score. When you base your relationships – in business or anywhere else in your life – on who owes who what, that’s not being a friend. That’s being a creditor.”

“Forget about fifty-fifty. Fifty-fifty is a losing proposition. The only winning proposition is one hundred percent. Make your win about the other person, go after he wants. Forget win-win – focus on the other person’s win.”

“Because if you place the other person’s interest first, your interests will always be taken care of. Always. Some people call it enlightened self-interest.”

4. The Law of Authenticity: “The most valuable gift you have to offer is yourself”

“As long as you’re trying to be someone else, or putting on some act or behavior someone else taught you, you have no possibility of truly reaching people... no matter what you think you’re selling, what you’re really offering is you.

“Reaching any goal you set takes ten percent specific knowledge or technical skills – ten percent, max. The other ninety-plus percent is people skill… You want people skills… then be a person…. It’s called authenticity”

5. The Law of Receptivity: “The key to effective giving is to stay open to receiving”

“It’s not better to give than to receive. It’s insane to try to give and not receive… Trying not to receive is not only foolish, it’s arrogant… Receiving is the natural result of giving. In fact, every giving can happen only because it is also a receiving by someone else… If you don’t let yourself receive, you’re refusing the gifts of others – and you shut down the flow.

Develop a Go-Giver way of life and begin winning in business and life.

Order The Go-Giver: http://www.burg.com/books/